Frequently Asked Questions

Can I consolidate separate orders?

This will depend on how far the initial order has progressed. Any additional orders placed after the initial order has been packaged and made ready for dispatch cannot be consolidated. Feel free to check with us first if you wish to consolidate any orders.

Do Name Stamp prints get erased in water?

No. They can withstand around 50 wash cycles and last even longer in cold washes.

How long does it take for the printed ink to dry?

We recommend allowing at least 48 hours for the ink to dry.

Can I remove my Iron-on Labels?

Iron-on labels are difficult to remove once they have been put on the garment. Removing the labels by force can damage the clothing so please do not forcibly pull or try to remove them.

Can the Name Labels withstand dishwashers?

Yes, all name labels we sell are waterproof and scratch-resistant. Items should be placed on the top shelf and you should avoid using high temperature settings. Handwashing the items can allow the labels to last longer.

How should I store my Name Labels?

All labels should be stored in their original pouch packaging when not in use and keep them flat (i.e. bookshelves, drawers) in a dry place away from direct sunlight.

What is your turnaround time?

Once payment has been confirmed for an order, it will generally take 2-3 business days until labels and stamps area dispatched.

What if my order is lost in transit and does not arrive?

If your order does not arrive within 3 weeks of placing the order, please send us an email at itsminelabelsnz@gmail.com.